Last updated: 15 January 2026
FieldFeed Services Sdn Bhd ("we", "us", or "our") operates the website fieldfeed.live and provides plumbing services throughout Kuala Lumpur and Selangor. This privacy policy outlines how we gather, utilise, store, and share information when you interact with our website or use our services.
Information We Gather
When you visit our website or contact us, we may collect:
- Personal identifiers such as your name, email address, phone number, and physical address that you voluntarily provide through our contact form or over the phone.
- Technical data including your IP address, browser type, operating system, referring page, and pages visited on our site. This information is collected automatically through cookies and server logs.
- Service-related data including details about the plumbing work requested, property address, preferred appointment times, and communication history with our team.
How We Use Your Data
We process your information for the following purposes:
- To respond to enquiries submitted through our contact form or other communication channels.
- To schedule, deliver, and follow up on plumbing services you have requested.
- To send you service confirmations, invoices, and warranty information.
- To improve our website performance and user experience through analytics.
- To comply with legal obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).
Data Storage and Retention
Your personal data is stored on secure servers and retained only for as long as necessary to fulfil the purposes described above or as required by law. Service records are typically retained for seven years for warranty and legal compliance purposes. You may request deletion of your data at any time by contacting us at [email protected].
Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share data with:
- Service partners who assist in delivering plumbing work at your property, limited to the information they need to perform their duties.
- Payment processors for billing purposes, who operate under their own privacy policies.
- Law enforcement or regulatory authorities when we are legally obligated to do so.
Your Rights Under PDPA
Under the Personal Data Protection Act 2010, you have the right to access, correct, and withdraw consent for the processing of your personal data. To exercise these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices or applicable regulations. The updated version will be posted on this page with a revised date.
Contact
For privacy-related enquiries, please reach out to us at:
FieldFeed Services Sdn Bhd
Email: [email protected]
Phone: +6017-388 4455